Guest Experience Officer: Front Desk & Memberships

Belgravia Leisure; Gosford; On-site; AUD 30,000 - 41,000; Part time

Job summary

Belgravia Leisure Gosford Wyoming invites energetic Guest Experience Officers to join the team. You will deliver first-class service to members and casual visitors, handle cash with POS systems, and promote memberships and programs.

Availability mornings, evenings and weekends is required to support a flexible, friendly and community-focused gym environment. This role emphasizes customer engagement, sales, and smooth operations, with a commitment to safety and excellent public relations for the

Qualifications

• Experience in customer-facing roles is valued.
• Availability to work mornings, evenings and weekends.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check and Working with Children Check required.

Responsibilities

• Provide excellent customer service to members and visitors, in person or by phone.
• Apply sound cash handling principles and operate POS systems.
• Inform and sell memberships when joining or renewing.
• Promote centre services and manage bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote public relations at all times.
• Open/close the centre following security and safety procedures.

Skills

Customer service

Cash handling

POS systems

Membership sales

Public relations

Computer literacy

Leisure industry experience

First Aid Certificate

CPR Certificate

Police Check

Working with Children Check

Tools

Point of Sale systems

Job description

Belgravia Leisure Gosford Wyoming invites energetic Guest Experience Officers to join the team. You will deliver first-class service to members and casual visitors, handle cash with POS systems, and promote memberships and programs.

Availability mornings, evenings and weekends is required to support a flexible, friendly and community-focused gym environment. This role emphasizes customer engagement, sales, and smooth operations, with a commitment to safety and excellent public relations for the