Guest Experience & Membership Specialist

United States 1 Ab Car Rental Services; Queensland; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free facility access

Mentoring opportunities

Growth opportunities

Job summary

Belgravia Leisure in Queensland is hiring Customer Service Officers for casual roles dedicated to delivering outstanding guest experiences. You will be the face of the centre, providing accurate information, guiding tours, processing memberships, and ensuring smooth day-to-day operations.

We value friendly, reliable people who can work weekends, communicate clearly, and build rapport with diverse visitors. Training and mentoring are provided, with future growth opportunities within Belgravia

Qualifications

• Experience working in a team to achieve targets.
• Strong communication skills and ability to build rapport.
• Availability to work weekends.
• Values such as integrity, excellence, courage, openness, respect and accountability.

Responsibilities

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems.
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription.
• Process memberships and data entry in line with company processes and policy.
• Possess a current and informed knowledge of all centre services and activities.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.

Skills

Customer service

Communication skills

Sales

Cash handling

POS system

Tools

POS systems

Job description

Belgravia Leisure in Queensland is hiring Customer Service Officers for casual roles dedicated to delivering outstanding guest experiences. You will be the face of the centre, providing accurate information, guiding tours, processing memberships, and ensuring smooth day-to-day operations.

We value friendly, reliable people who can work weekends, communicate clearly, and build rapport with diverse visitors. Training and mentoring are provided, with future growth opportunities within Belgravia