Member Experience Specialist - Gym

Belgravia Health & Leisure Group Pty Ltd; Sunshine Coast Regional; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Free facility access

Mentoring opportunities

Growth opportunities at Belgravia Leis

Job summary

Belgravia Leisure's Gympie Aquatic Recreation Centre in Gympie is seeking Customer Service Officers to put customers first, delivering friendly service and helping members join and engage with ongoing memberships.

You will welcome guests, handle inquiries, lead centre tours, process sign-ups, and maintain POS accuracy. Weekend work is required; mentoring and growth opportunities within Belgravia Leisure are offered.

Qualifications

• Weekend availability required.
• Strong communication and interpersonal skills.
• Ability to work in a diverse team and build rapport.

Responsibilities

• Provide exceptional guest experience in person and over the phone.
• Give accurate information and guide prospective members to sign up.
• Conduct tours to convert prospects into ongoing memberships.
• Process memberships and perform data entry per company policy.
• Maintain knowledge of centre services and activities.
• Practice sound cash handling and use POS systems.

Skills

Guest experience

Communication skills

Teamwork

Customer service

Tools

POS systems

Data entry

Job description

Belgravia Leisure's Gympie Aquatic Recreation Centre in Gympie is seeking Customer Service Officers to put customers first, delivering friendly service and helping members join and engage with ongoing memberships.

You will welcome guests, handle inquiries, lead centre tours, process sign-ups, and maintain POS accuracy. Weekend work is required; mentoring and growth opportunities within Belgravia Leisure are offered.