Guest Experience & Membership Specialist

Belgravia Group; Gosford; On-site; AUD 42,000 - 54,000; Part time

Job summary

Belgravia Health & Leisure Group Pty Ltd is seeking a Guest Experience Officer to deliver first class service across reception, retail and sales for members, casual users and potential new members.

The role requires energy, a friendly attitude and the ability to promote programs and memberships while handling cash and POS transactions. Availability mornings, evenings and weekends is essential.

Qualifications

• Positive, friendly, helpful and energetic work style.
• Computer literacy, familiarity with software packages and point of sale systems.
• Experience in the leisure industry is desirable.
• Current CPR Certificate.
• Police Check
• Working with Children Check

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of Point of Sale (POS) systems.
• Provide customers with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centre’s services and programs to customers and accept bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

Cash handling

POS systems

Membership sales

Public relations

Teamwork

Job description

Belgravia Health & Leisure Group Pty Ltd is seeking a Guest Experience Officer to deliver first class service across reception, retail and sales for members, casual users and potential new members.

The role requires energy, a friendly attitude and the ability to promote programs and memberships while handling cash and POS transactions. Availability mornings, evenings and weekends is essential.