Guest Experience & Membership Specialist

Belgravia Health & Leisure Group Pty Ltd; Central Coast; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Great workplace flexibility

Be part of something exciting

Job summary

BK Gym Gosford Wyoming at NSW offers a Guest Experience Officer role focused on welcoming customers, handling sales, and promoting membership programs. You will deliver high-quality service to members, casual users, and prospective customers in line with our standards and values.

Availability to work mornings, evenings and weekends is required. Training on our routines and safety procedures will be provided, and experience in leisure or retail environments is beneficial.

Qualifications

• Customer-facing experience in leisure or retail.
• Availability to work mornings, evenings and weekends.
• First Aid Certificate (Workplace Level 2) and CPR are desirable but not essential.
• Working with Children Check and Police Check may be required.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Handle cash and operate Point of Sale (POS) systems.
• Inform and assist customers about memberships; sell memberships on join/renew.
• Promote centre services and accept bookings and enrolments.
• Maintain positive relations with customers and public relations.

Skills

Customer service

Cash handling

Membership sales

POS systems

Communication

Job description

BK Gym Gosford Wyoming at NSW offers a Guest Experience Officer role focused on welcoming customers, handling sales, and promoting membership programs. You will deliver high-quality service to members, casual users, and prospective customers in line with our standards and values.

Availability to work mornings, evenings and weekends is required. Training on our routines and safety procedures will be provided, and experience in leisure or retail environments is beneficial.