Guest Experience Officer - Aquatic Centers (Casual)

YMCA Victoria; Adelaide; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Opportunities to advance your career

Access to centre facilities

Employee Health & Wellness Programs

Employee discounts

Counselling and support services

Complimentary annual flu shots

Job summary

YMCA Aquatic and Event Services Ltd is seeking a Customer Service Officer (Casual) for SA Aquatic and Leisure Centre in Oaklands Park and Adelaide Aquatic Centre in North Adelaide. You will be the face of the centres, delivering exceptional service to members and visitors who come to Play, Train and Perform.

The role requires excellent communication, a strong customer service background, cash handling, and basic IT skills.

Qualifications

• Exceptional customer service with ability to problem solve and communicate clearly.
• Sales experience preferred in fitness or leisure environment.
• Experience working in a team and maintaining a positive culture.
• Proficient with Microsoft Office Outlook, Word and Excel.
• Experience handling cash and using POS/EFTPOS systems.
• Willingness to cover extra shifts when required.
• Reliable, autonomous and well-presented.
• Positive, enthusiastic and adaptable.

Responsibilities

• Greet members and patrons and provide outstanding customer service.
• Handle cash, process POS/EFTPOS transactions and record data accurately.
• Contribute to a positive team environment and support Centre operations.

Skills

Exceptional customer service

Sales experience

Cash handling & POS

Teamwork & reliability

Education

First Aid & CPR Certification

Police Check / Working with Children Check

Tools

Microsoft Office

EFTPOS

Job description

YMCA Aquatic and Event Services Ltd is seeking a Customer Service Officer (Casual) for SA Aquatic and Leisure Centre in Oaklands Park and Adelaide Aquatic Centre in North Adelaide. You will be the face of the centres, delivering exceptional service to members and visitors who come to Play, Train and Perform.

The role requires excellent communication, a strong customer service background, cash handling, and basic IT skills.