Customer Service Officer

YMCA Victoria; Adelaide; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Opportunities to advance your career

Access to centre facilities

Employee Health & Wellness Programs

Employee discounts

Counselling and support services

Complimentary annual flu shots

Job summary

YMCA Aquatic and Event Services Ltd is seeking a Customer Service Officer (Casual) for SA Aquatic and Leisure Centre in Oaklands Park and Adelaide Aquatic Centre in North Adelaide. You will be the face of the centres, delivering exceptional service to members and visitors who come to Play, Train and Perform.

The role requires excellent communication, a strong customer service background, cash handling, and basic IT skills.

Qualifications

• Exceptional customer service with ability to problem solve and communicate clearly.
• Sales experience preferred in fitness or leisure environment.
• Experience working in a team and maintaining a positive culture.
• Proficient with Microsoft Office Outlook, Word and Excel.
• Experience handling cash and using POS/EFTPOS systems.
• Willingness to cover extra shifts when required.
• Reliable, autonomous and well-presented.
• Positive, enthusiastic and adaptable.

Responsibilities

• Greet members and patrons and provide outstanding customer service.
• Handle cash, process POS/EFTPOS transactions and record data accurately.
• Contribute to a positive team environment and support Centre operations.

Skills

Exceptional customer service

Sales experience

Cash handling & POS

Teamwork & reliability

Education

First Aid & CPR Certification

Police Check / Working with Children Check

Tools

Microsoft Office

EFTPOS

Job description

Customer Service Officer - Casual

• SA Aquatic and Leisure Centre, Oaklands Park SA
• Adelaide Aquatic Centre, North Adelaide SA

• YMCA Aquatic and Event Services Ltd
• SA Aquatic and Leisure Centre, Oaklands Park SA
• Adelaide Aquatic Centre, North Adelaide SA

The Customer Services Officer is the face of the Centres and plays an important role in ensuring our members and patrons receive exceptional customer services in an environment where they can Play, Train and Perform.

Essential Criteria

• Exceptional customer service ability, with the ability to problem solve and communicate effectively to customers
• Strong sales and customer service background preferable in the fitness industry
• Previous experience working in a team environment and foster a positive & professional culture
• Proficient computer skills - Microsoft Office - Outlook, Word, and Excel
• Experience with handling cash, point of sale and EFTPOS transactions
• Flexibility to pick up extra shifts as they arise when required.
• You must be reliable and able to work autonomously.
• Confident & enthusiastic
• Have a willingness to support others, work cooperatively as part of a team and be adaptable
• Be self-motivated with excellent personal presentation and a positive and professional attitude

Desirable Criteria

• Must have a pro-active attitude
• Attention to detail and accurate data entry skills
• Must be reliable, responsible & punctual
• Willingness to learn and ability to communicate effectively
• Confident, positive disposition
• Ability to work in a diverse environment
• Work well under pressure

Qualifications

• Current National Police and Working with Children Checks
• Current Provide First Aid and CPR Certification

Benefits

• Opportunities available to advance your career
• Access to all centre facilities as part of employment
• Access to employee Health & Wellness Programs
• Employee discounts on products
• Employee Assistance Program offering counselling and support services.
• Complimentary annual flu shots.

You must have the right to live and work in in Australia to apply for this role.

Child Safety

SSALC/Y Aquatic is committed to child safety. All applicants undergo reference checks, a Working With Children Check, Criminal Check and completion of a Medical Declaration form.

YMCA Aquatic and Event Services are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.