Customer Service Officer

Y Aquatic; Adelaide; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Career advancement opportunities

Centre facilities access

Health & Wellness programs

Employee discounts

Employee assistance program

Job summary

YMCA Aquatic and Event Services Ltd is seeking a Customer Service Officer on a casual basis at our Adelaide centres. You will be the first point of contact for members and patrons, ensuring a welcoming experience while handling transactions and supporting a positive team environment.

The role requires excellent communication, basic MS Office skills, and a proactive, reliable attitude. Prior fitness-industry experience is advantageous; flexible shifts are available.

Qualifications

• Excellent customer service and problem-solving abilities.
• Sales experience in fitness or similar environment preferred.
• Able to work in a team and maintain a positive professional culture.
• Proficient with Outlook, Word and Excel; comfortable with cash handling and EFTPOS.

Responsibilities

• Represent Centres as the face of YMCA Aquatic and Event Services Ltd.
• Deliver exceptional customer service to members and guests.
• Handle cash, POS and EFTPOS transactions with accuracy.

Skills

Exceptional customer service

Sales background

Cash handling & POS

MS Office (Outlook, Word, Excel)

Team player & professional culture

Education

Working with Children Checks

First Aid & CPR certification

Tools

Microsoft Office

Job description

Customer Service Officer - Casual

• YMCA Aquatic and Event Services Ltd
• SA Aquatic and Leisure Centre, Oaklands Park SA
• Adelaide Aquatic Centre, North Adelaide SA

The Customer Services Officer is the face of the Centres and plays an important role in ensuring our members and patrons receive exceptional customer services in an environment where they can Play, Train and Perform.

Essential Criteria

• Exceptional customer service ability, with the ability to problem solve and communicate effectively to customers
• Strong sales and customer service background preferable in the fitness industry
• Previous experience working in a team environment and foster a positive & professional culture
• Proficient computer skills - Microsoft Office - Outlook, Word, and Excel
• Experience with handling cash, point of sale and EFTPOS transactions
• Flexibility to pick up extra shifts as they arise when required.
• You must be reliable and able to work autonomously.
• Confident & enthusiastic
• Have a willingness to support others, work cooperatively as part of a team and be adaptable
• Be self-motivated with excellent personal presentation and a positive and professional attitude

Desirable Criteria

• Must have a pro-active attitude
• Attention to detail and accurate data entry skills
• Must be reliable, responsible & punctual
• Willingness to learn and ability to communicate effectively
• Confident, positive disposition
• Ability to work in a diverse environment
• Work well under pressure

Qualifications

• Current National Police and Working with Children Checks
• Current Provide First Aid and CPR Certification

Benefits

• Opportunities available to advance your career
• Access to all centre facilities as part of employmentAccess to employee Health & Wellness Programs
• Employee discounts on products
• Employee Assistance Program offering counselling and support services.
• Complimentary annual flu shots.

You must have the right to live and work in in Australia to apply for this role.

Child Safety

SSALC/Y Aquatic is committed to child safety. All applicants undergo reference checks, a Working With Children Check, Criminal Check and completion of a Medical Declaration form.

YMCA Aquatic and Event Services are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.