Aquatic Centre Customer Experience Specialist

Council Jobs; Sydney; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Training and professional development

Health and wellbeing programs

Free access to Council Aquatic Centres

Fitness Passport Program

Employee Assistance Program (EAP)

Job summary

Cumberland City Council is hiring a Casual Customer Service Officer for its Aquatic Centres. You will be the first point of contact for swim-centre enquiries and bookings, delivering friendly, efficient service across multiple locations.

Role requires WWCC, First Aid, strong communication and teamwork, and experience with leisure-management software. Casual loading plus 12% superannuation and weekend penalties apply.

Qualifications

• WWCC is required for this role.
• HLTAID011 Provide First Aid certification is required.
• Demonstrated ability to work within a team.
• Excellent communication and customer service skills.
• Strong time management and organisational ability.
• Experience dealing with customer enquiries and complaints.
• Experience using leisure management software.
• Experience in database management and report writing.

Responsibilities

• Deliver a quality customer experience and act as first point of contact for swim centre enquiries and bookings.
• Provide front-line customer service at multiple swim centres across the LGA.

Skills

Working with Children Check

First Aid

Teamwork

Communication

Time Management

Customer Enquiries

Leisure Software

Database & Reporting

Tools

Leisure management software

Job description

Cumberland City Council is hiring a Casual Customer Service Officer for its Aquatic Centres. You will be the first point of contact for swim-centre enquiries and bookings, delivering friendly, efficient service across multiple locations.

Role requires WWCC, First Aid, strong communication and teamwork, and experience with leisure-management software. Casual loading plus 12% superannuation and weekend penalties apply.