Guest Experience Lead – Premium Workplace

Dexus Units FP Stapled; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Wellbeing allowance

Extra annual leave (Dexus days)

Study assistance

Dexus days

Professional development

LGBTQ+ inclusive environment

Sustainability focus

Parents@Work

Job summary

Dexus invites you to join our team in Sydney as a Guest Experience Coordinator at Quay Quarter Tower, where every interaction shapes the experience of guests, tenants and colleagues.

You will welcome visitors, coordinate meetings and events, and support day-to-day workplace operations with a proactive, service-first mindset. A hospitality background and strong communication skills will help you thrive in this fast-paced, client‑facing role.

Qualifications

• Experience in hospitality or guest relations is valued.
• Excellent communication and relationship-building skills.
• Professional and welcoming approach.
• Strong multitasking and organisational abilities.
• Ability to manage competing priorities and stakeholder expectations.
• Solution-focused mindset and ownership.

Responsibilities

• Welcome and assist guests, visitors and employees, creating outstanding first impressions.
• Coordinate meeting rooms, hospitality services and workplace events.
• Support the day-to-day operations of a premium workplace environment.
• Manage workplace enquiries and requests, ensuring timely and professional outcomes.
• Coordinate access requests, service providers and workplace administration activities.
• Build strong relationships with stakeholders across the business.
• Identify opportunities to continuously enhance the workplace and guest experience.
• Support workplace safety, compliance and operational initiatives.

Skills

Customer service

Communication

Professionalism

Organisation

Prioritisation

Problem solving

Proactivity

Stakeholder management

Job description

Dexus invites you to join our team in Sydney as a Guest Experience Coordinator at Quay Quarter Tower, where every interaction shapes the experience of guests, tenants and colleagues.

You will welcome visitors, coordinate meetings and events, and support day-to-day workplace operations with a proactive, service-first mindset. A hospitality background and strong communication skills will help you thrive in this fast-paced, client‑facing role.