Guest Relations Coordinator

Dexus Units FP Stapled; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Wellbeing allowance

Extra annual leave (Dexus days)

Study assistance

Dexus days

Professional development

LGBTQ+ inclusive environment

Sustainability focus

Parents@Work

Job summary

Dexus invites you to join our team in Sydney as a Guest Experience Coordinator at Quay Quarter Tower, where every interaction shapes the experience of guests, tenants and colleagues.

You will welcome visitors, coordinate meetings and events, and support day-to-day workplace operations with a proactive, service-first mindset. A hospitality background and strong communication skills will help you thrive in this fast-paced, client‑facing role.

Qualifications

• Experience in hospitality or guest relations is valued.
• Excellent communication and relationship-building skills.
• Professional and welcoming approach.
• Strong multitasking and organisational abilities.
• Ability to manage competing priorities and stakeholder expectations.
• Solution-focused mindset and ownership.

Responsibilities

• Welcome and assist guests, visitors and employees, creating outstanding first impressions.
• Coordinate meeting rooms, hospitality services and workplace events.
• Support the day-to-day operations of a premium workplace environment.
• Manage workplace enquiries and requests, ensuring timely and professional outcomes.
• Coordinate access requests, service providers and workplace administration activities.
• Build strong relationships with stakeholders across the business.
• Identify opportunities to continuously enhance the workplace and guest experience.
• Support workplace safety, compliance and operational initiatives.

Skills

Customer service

Communication

Professionalism

Organisation

Prioritisation

Problem solving

Proactivity

Stakeholder management

Job description

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $51.4 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity | Ready to kick-start your career in property with one of Australia's leading real asset groups? At Dexus, every interaction shapes the experience of our customers, tenants, employees and guests. We're looking for a Guest Experience Coordinator to join our high-performing team at the iconic Quay Quarter Tower. This is an opportunity for someone who loves people, thrives in a fast-paced environment and takes pride in delivering exceptional service.

More than a traditional reception role, you'll be at the heart of one of Sydney's premier workplaces, creating memorable experiences for guests, supporting workplace operations and helping ensure every day runs seamlessly. No two days are the same. One moment you'll be welcoming senior executives, investors and visitors, the next you'll be coordinating events, managing workplace services or helping solve a unique stakeholder request. You will make an impact by:

• Welcome and assist guests, visitors and employees, creating outstanding first impressions.
• Coordinate meeting rooms, hospitality services and workplace events.
• Support the day-to-day operations of a premium workplace environment.
• Manage workplace enquiries and requests, ensuring timely and professional outcomes.
• Coordinate access requests, service providers and workplace administration activities.
• Build strong relationships with stakeholders across the business.
• Identify opportunities to continuously enhance the workplace and guest experience.
• Support workplace safety, compliance and operational initiatives.

About You You may come from hospitality, hotels, concierge, guest relations, customer service or corporate reception, but above all, you'll be passionate about creating great experiences for people. You will bring:

• A genuine passion for customer service.
• Exceptional communication and relationship-building skills.
• A professional, polished and welcoming approach.
• Strong organisational and multitasking capability.
• The confidence to manage competing priorities and stakeholder expectations.
• Sound judgement and a solutions-focused mindset.
• A proactive approach and a strong sense of ownership.
• Most importantly, you'll naturally anticipate people's needs, stay one step ahead and consistently look for ways to elevate the experience of those around you.

Why choose Dexus? The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action.

As an employee of Dexus, you will benefit from:

• Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Safe and Well program. Your health and happiness is a priority.
• Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey.
• Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2026. We foster an inclusive environment where each individual feels recognised and appreciated.
• Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.
• Parents@Work: Supporting parents and carers through coaching and education. We understand the importance of work-life integration.
• We are dedicated to creating an inclusive workplace that values diversity in every form. We are actively striving to close the gender pay gap and invite applications from individuals of all genders, backgrounds and abilities.

We are committed to creating an inclusive recruitment experience and welcome applications from people of all abilities and backgrounds. You'll be supported throughout the process by our Talent Acquisition team, who manage the recruitment journey end-to-end and partner closely with hiring leaders.

Driven by our purpose to unlock potential, create tomorrow, Dexus aims to Australasia's leading real asset manager, and we know that people are the key to our success. Joining Dexus means working alongside experienced, collaborative teams and shaping outcomes across our high-quality real assets portfolio.

What to expect from our recruitment process We aim to provide an experience that is clear, transparent and well supported. We'll keep you informed throughout the process and provide updates in a timely manner. Application review Initial conversation or video interview with Talent Acquisition Interviews with the hiring team Assessments (where applicable) Background and compliance checks Pre-employment checks Offer and onboarding.

Want to learn more? Explore more about careers, life at Dexus and current opportunities: Explore Careers at Dexus.