Guest Experience Coordinator

Dexus; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing allowance

Dexus days

Study assistance

Job summary

Dexus in Sydney is seeking a Guest Experience Coordinator to join our high-performing team at Quay Quarter Tower. This role sits at the heart of one of Australia’s premier workplaces, delivering exceptional service to guests, tenants and visitors.

You will coordinate meeting rooms, events, and workplace services, while managing enquiries with a professional, proactive approach. If you thrive in fast-paced environments and enjoy creating memorable experiences, we’d love to hear from you.

Qualifications

• You may come from hospitality, hotels, concierge, guest relations, customer service or corporate reception, but above all, you'll be passionate about creating great experiences for people.

Responsibilities

• Welcome and assist guests, visitors and employees, creating outstanding first impressions.
• Coordinate meeting rooms, hospitality services and workplace events.
• Support the day-to-day operations of a premium workplace environment.
• Manage workplace enquiries and requests, ensuring timely and professional outcomes.
• Coordinate access requests, service providers and workplace administration activities.
• Build strong relationships with stakeholders across the business.
• Identify opportunities to continuously enhance the workplace and guest experience.
• Support workplace safety, compliance and operational initiatives.

Skills

Customer service

Communication

Professional presence

Organisational skills

Multitasking

Stakeholder management

Ownership

Job description

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $51.4 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity | Ready to kick-start your career in property with one of Australia's leading real asset groups?

At Dexus, every interaction shapes the experience of our customers, tenants, employees and guests.

We're looking for a Guest Experience Coordinator to join our high-performing team at the iconic Quay Quarter Tower. This is an opportunity for someone who loves people, thrives in a fast-paced environment and takes pride in delivering exceptional service.

More than a traditional reception role, you'll be at the heart of one of Sydney's premier workplaces, creating memorable experiences for guests, supporting workplace operations and helping ensure every day runs seamlessly.

No two days are the same. One moment you'll be welcoming senior executives, investors and visitors, the next you'll be coordinating events, managing workplace services or helping solve a unique stakeholder request.

You Will Make An Impact By

• Welcome and assist guests, visitors and employees, creating outstanding first impressions.
• Coordinate meeting rooms, hospitality services and workplace events.
• Support the day-to-day operations of a premium workplace environment.
• Manage workplace enquiries and requests, ensuring timely and professional outcomes.
• Coordinate access requests, service providers and workplace administration activities.
• Build strong relationships with stakeholders across the business.
• Identify opportunities to continuously enhance the workplace and guest experience.
• Support workplace safety, compliance and operational initiatives.

About You

You may come from hospitality, hotels, concierge, guest relations, customer service or corporate reception, but above all, you'll be passionate about creating great experiences for people.

You Will Bring

• A genuine passion for customer service.
• Exceptional communication and relationship-building skills.
• A professional, polished and welcoming approach.
• Strong organisational and multitasking capability.
• The confidence to manage competing priorities and stakeholder expectations.
• Sound judgement and a solutions-focused mindset.
• A proactive approach and a strong sense of ownership.

Why choose Dexus?

The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action.

• Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Safe and Well program. Your health and happiness is a priority.
• Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey.
• Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2026. We foster an inclusive environment where each individual feels recognised and appreciated.
• Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.
• Parents@Work: Supporting parents and carers through coaching and education. We understand the importance of work-life integration.

We are dedicated to creating an inclusive workplace that values diversity in every form. We are actively striving to close the gender pay gap and invite applications from individuals of all genders, backgrounds and abilities. If you believe you can thrive in this role but do not meet every requirement, we encourage you to apply.

Reach out to talentacquisition@dexus .com if you require any accommodations or additional support during our recruitment process; we're here to help.

Join Dexus and ‘unlock potential, create tomorrow’.