Guest Experience Lead: Night & Front Office

Accorhotel; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounted accommodation at 300+ parks

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

G’day Group is seeking enthusiastic Front Office Supervisors for Discovery Parks Adelaide Beach Front. You will be the welcoming face, handling guest check-ins/outs, reservations, and admin tasks while coordinating with Housekeeping and park teams to ensure a smooth guest experience.

The role requires strong communication, cash handling, and a passion for hospitality. Weekend, public holiday, and evening shifts are required, with a current driver’s license as an essential qualification.

Qualifications

• Previous Front Office experience within hospitality.
• Proven ability to deliver exceptional guest experiences.
• Proficient with RMS or equivalent reservation system.
• Strong communication and interpersonal skills.
• Accurate cash handling and transaction processing.
• Excellent organisational skills and attention to detail.
• Flexible to work weekends, holidays and evenings.

Responsibilities

• Deliver a consistently high standard of customer service to guests.
• Process seamless guest check-ins and check-outs.
• Accurately operate the park booking system to manage reservations and accounts.
• Coordinate with Housekeeping to track accommodation readiness.
• Provide guests with information about the property and local areas.
• Conduct day-to-day office administration with precision.
• Build and maintain relationships with park teams, residents and guests.
• Supervise front office staff, including training, rostering and performance monitoring.

Skills

Front Office experience

Guest service excellence

Communication skills

Cash handling

Organisation & attention to detail

Driver’s license

Can-do attitude

Weekend/evening flexibility

Tools

RMS or Reservation Booking System

Job description

G’day Group is seeking enthusiastic Front Office Supervisors for Discovery Parks Adelaide Beach Front. You will be the welcoming face, handling guest check-ins/outs, reservations, and admin tasks while coordinating with Housekeeping and park teams to ensure a smooth guest experience.

The role requires strong communication, cash handling, and a passion for hospitality. Weekend, public holiday, and evening shifts are required, with a current driver’s license as an essential qualification.