Relief Night & Front Office Assistant Manager

Accorhotel; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounted accommodation at 300+ parks

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

G’day Group is seeking enthusiastic Front Office Supervisors for Discovery Parks Adelaide Beach Front. You will be the welcoming face, handling guest check-ins/outs, reservations, and admin tasks while coordinating with Housekeeping and park teams to ensure a smooth guest experience.

The role requires strong communication, cash handling, and a passion for hospitality. Weekend, public holiday, and evening shifts are required, with a current driver’s license as an essential qualification.

Qualifications

• Previous Front Office experience within hospitality.
• Proven ability to deliver exceptional guest experiences.
• Proficient with RMS or equivalent reservation system.
• Strong communication and interpersonal skills.
• Accurate cash handling and transaction processing.
• Excellent organisational skills and attention to detail.
• Flexible to work weekends, holidays and evenings.

Responsibilities

• Deliver a consistently high standard of customer service to guests.
• Process seamless guest check-ins and check-outs.
• Accurately operate the park booking system to manage reservations and accounts.
• Coordinate with Housekeeping to track accommodation readiness.
• Provide guests with information about the property and local areas.
• Conduct day-to-day office administration with precision.
• Build and maintain relationships with park teams, residents and guests.
• Supervise front office staff, including training, rostering and performance monitoring.

Skills

Front Office experience

Guest service excellence

Communication skills

Cash handling

Organisation & attention to detail

Driver’s license

Can-do attitude

Weekend/evening flexibility

Tools

RMS or Reservation Booking System

Job description

About Us

• G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.Discovery Parks – Adelaide Beach Front is the Doorstep to Semaphore Beach in South Australia.— including two pools, jumping pillow, and playground — this is your chance to be part of something truly special in one of Australia's most beautiful outdoor settings

The Role

We are seeking enthusiastic Front Office Supervisors to be the warm, welcoming face of our park. If you thrive in a fast-paced environment and love making people feel at home, this role was made for you. Your duties will include:

• Delivering a consistently high standard of customer service that leaves guests smiling
• Processing seamless guest check-ins and check-outs
• Accurately utilising the park booking system to manage reservations and accounts
• Coordinating with the Housekeeping team to track accommodation readiness
• Providing guests with helpful information about the property and local areas of interest
• Completing day-to-day office administration with precision and efficiency
• Building and maintaining excellent relationships with park teams, residents, and guests
• Supervising front office staff, including training, rostering, and performance monitoring

What we look for

You're a natural people-person with a passion for hospitality. To thrive in this role, you'll bring:

• Previous Front Office experience within the hospitality industry
• A genuine passion for delivering exceptional guest experiences
• Proficient computer skills, including knowledge of RMS or a comparable Reservation Booking System
• Outstanding communication and interpersonal skills
• The ability to handle cash transactions accurately and confidently
• Strong organisational skills and a sharp eye for detail
• An enthusiastic, can-do attitude that energises those around you
• Flexibility to work weekends, public holidays, and evenings as required
• A current driver's licence (essential)

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities