Guest Experience Lead: Elevate Service & Team Growth

lululemon; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Team-based bonus program

Employee discounts

Fitness/yoga classes

Parenthood top up program

Development programs

Job summary

lululemon Athletica in Murray Street Mall is seeking a Guest Experience Lead to ensure every guest receives a quality in-store experience. You will lead from the floor, provide technical product education, and drive store performance through daily sales targets and team achievement.

The role collaborates with leadership, contributing to hiring decisions, onboarding, and ongoing development while maintaining a welcoming, inclusive environment for guests and teammates.

Qualifications

• 1 year retail or customer experience required.
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver an exceptional and inclusive guest experience.
• Provide technical product education to guests and ensure needs are met.
• Review daily metrics to track progress toward sales goals and motivate the team.
• Participate in store hiring, onboarding, and training.
• Coach team members and provide direct feedback and recognition.

Skills

Retail experience

Customer service

Leadership

Mentoring

Education

High school diploma

Job description

lululemon Athletica in Murray Street Mall is seeking a Guest Experience Lead to ensure every guest receives a quality in-store experience. You will lead from the floor, provide technical product education, and drive store performance through daily sales targets and team achievement.

The role collaborates with leadership, contributing to hiring decisions, onboarding, and ongoing development while maintaining a welcoming, inclusive environment for guests and teammates.