Guest Experience & Hotel Operations Lead

Work Initiatives; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Discounts on Minor Hotels brands in AU

Educational financial support may be

Birthday and study leave

Employee discounts across retailers

Wellbeing programs

F&B and entertainment discounts

Accommodation discounts

Family/friend discounts

Birthday and study leave

Wellness programs

Job summary

Minor Hotels, Brisbane, is seeking an experienced Operations Manager for Avani Living Queen's Wharf Residences. You will lead daily hotel operations across Front Office, Housekeeping and Maintenance, driving guest service excellence in a fast-paced lifestyle destination.

This hands-on leadership role focuses on balancing service quality with strong commercial outcomes. You will oversee rosters, mentor teams, manage budgets, monitor performance and contribute to owner returns.

Qualifications

• Experience as a hotel Department Head or Operations Manager.
• Strong leadership and communication skills.
• Proven ability to manage budgets and drive commercial results.

Responsibilities

• Lead Front Office, Housekeeping and Maintenance teams to deliver guest experiences.
• Provide operational leadership across hotel activities.
• Manage daily operations and flexible rosters, including weekends/evenings.
• Direct peak period operations ensuring service remains exceptional.
• Proactively manage guest feedback and continuous improvements.
• Support brand activations, events and initiatives to boost engagement.
• Foster a positive, coaching-focused workplace culture.
• Monitor property performance and financial targets.
• Oversee cost control and revenue opportunities to maximise profit.

Skills

Leadership

Budget management

Guest service excellence

Team development

Strategic planning

Communication

Operational oversight

Job description

Minor Hotels, Brisbane, is seeking an experienced Operations Manager for Avani Living Queen's Wharf Residences. You will lead daily hotel operations across Front Office, Housekeeping and Maintenance, driving guest service excellence in a fast-paced lifestyle destination.

This hands-on leadership role focuses on balancing service quality with strong commercial outcomes. You will oversee rosters, mentor teams, manage budgets, monitor performance and contribute to owner returns.