Guest Experience Leader – Front Office

Minor Hotels; Brisbane; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Career growth

Hotel deals

Global perks

Experiences

Insurance benefits

Leave entitlements

Wellness program

Zusammenfassung

Minor Hotels is seeking an experienced Duty Manager for Avani Living Queen's Wharf Residences in Brisbane to lead the front office team and deliver exceptional guest experiences. You will oversee daily tasks, ensure seamless check-ins/check-outs, and maintain high service standards with professionalism and warmth.

The role requires supervisory experience in a hotel front office, a strong hospitality background, and flexibility to work a rotating roster including weekends.

Qualifikationen

• Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high‑pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.

Aufgaben

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Kenntnisse

Leadership

Team management

Customer service

Time management

Guest relations

Jobbeschreibung

Minor Hotels is seeking an experienced Duty Manager for Avani Living Queen's Wharf Residences in Brisbane to lead the front office team and deliver exceptional guest experiences. You will oversee daily tasks, ensure seamless check-ins/check-outs, and maintain high service standards with professionalism and warmth.

The role requires supervisory experience in a hotel front office, a strong hospitality background, and flexibility to work a rotating roster including weekends.