Hospitality Operations Leader — Guest Experience

PTY; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Wellness support

Job summary

Minor Hotels in Brisbane is seeking an experienced Operations Manager to lead daily hotel operations across Front Office, Housekeeping and Maintenance. You will drive guest experiences, manage rosters, and balance guest service excellence with strong commercial outcomes.

Working closely with the General Manager, you will lead teams, monitor financial performance, and support brand activations and events to enhance property performance and guest satisfaction.

Qualifications

• Previous experience as a hotel Department Head, Operations Manager or senior operational leader.
• Strong leadership and communication skills with ability to inspire and develop teams.
• Proven ability to manage budgets, control costs and achieve financial targets.
• Strong understanding of hotel operations, guest service and commercial performance.
• Passion for hospitality and delivering outstanding guest experiences.

Responsibilities

• Lead daily hotel operations across Front Office, Housekeeping and Maintenance.
• Provide operational leadership and ensure seamless guest experiences and high service standards.
• Oversee roaster planning and weekend/evening coverage as required.
• Lead during peak periods to ensure service delivery remains exceptional.
• Drive guest satisfaction by acting on feedback and implementing improvements.
• Support brand activations, events and initiatives to boost guest engagement and property performance.
• Foster a positive, engaged culture through coaching and development of teams.
• Monitor property performance, presentation and profitability to meet standards and financial targets.
• Manage budgets and costs to maximise revenue opportunities and owner returns.
• Conduct regular financial reviews (P&L) to support strong commercial outcomes.

Skills

Hotel leadership

Budget management

Guest service excellence

Team motivation

Job description

Minor Hotels in Brisbane is seeking an experienced Operations Manager to lead daily hotel operations across Front Office, Housekeeping and Maintenance. You will drive guest experiences, manage rosters, and balance guest service excellence with strong commercial outcomes.

Working closely with the General Manager, you will lead teams, monitor financial performance, and support brand activations and events to enhance property performance and guest satisfaction.