Front Office Duty Manager - Lead Guest Experience

PTY; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance benefits

Generous leave

Wellness programs

Job summary

Avani Living Queen's Wharf Residences, part of Minor Hotels, seeks a Duty Manager for a full-time role at our Brisbane property. You will lead the front office team, drive exceptional guest experiences, and oversee check-in/check-out, with a rotating Monday–Sunday roster and shifts from 7:00am to 11:00pm.

Successful candidates will have supervisory hotel experience, strong leadership, superior guest service skills, and the flexibility to work weekends, ensuring consistent service standards

Qualifications

• Supervisory experience in a hotel front office environment.
• Extensive hospitality background with guest service standards.
• Excellent customer service skills under pressure.
• Strong time management to prioritise duties.
• Impeccable professional presentation."
• Flexible to work weekends as required by operations.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model and uphold high standards of service excellence.
• Oversee daily tasks to ensure precision and efficiency.
• Manage guest arrivals and departures, ensuring smooth check-in/check-out.
• Address guest concerns proactively to leave a lasting positive impression.

Skills

Front office leadership

Guest service

Team management

Time management

Professional presentation

Weekend availability

Job description

Avani Living Queen's Wharf Residences, part of Minor Hotels, seeks a Duty Manager for a full-time role at our Brisbane property. You will lead the front office team, drive exceptional guest experiences, and oversee check-in/check-out, with a rotating Monday–Sunday roster and shifts from 7:00am to 11:00pm.

Successful candidates will have supervisory hotel experience, strong leadership, superior guest service skills, and the flexibility to work weekends, ensuring consistent service standards