Front Office Duty Manager — Guest Experience Leader

MH Management (QLD) Pty Ltd; Brisbane; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Career growth

Exclusive hotel discounts

Global perks

Retail benefits

Experiences

Health insurance

Generous leave

Wellness support

Zusammenfassung

Minor Hotels' Avani Living Queen's Wharf Residences in Brisbane is seeking an experienced Duty Manager to lead the front office and ensure guests feel at home from arrival to departure.

You will mentor the team, uphold service standards, and handle guest concerns with professionalism, including check-in and check-out experiences. The role requires weekend availability and a warm, welcoming presence.

Join a global hospitality group offering career growth and exclusive staff perks.

Qualifikationen

• Experience in a supervisory role within a hotel front office.
• Background in hospitality, ideally within a hotel or resort setting.
• Exceptional customer service skills with a professional demeanor.
• Strong time management and ability to prioritise tasks efficiently.
• Impeccable professional presentation and appearance.

Aufgaben

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model, sharing expertise and upholding service standards.
• Oversee daily tasks to ensure precision and efficiency.
• Manage guest arrivals and departures for smooth check-in/check-out.
• Proactively address and resolve guest concerns with professionalism.

Kenntnisse

Supervisory experience

Leadership

Guest service excellence

Time management

Professional presentation

Weekend availability

Jobbeschreibung

Minor Hotels' Avani Living Queen's Wharf Residences in Brisbane is seeking an experienced Duty Manager to lead the front office and ensure guests feel at home from arrival to departure.

You will mentor the team, uphold service standards, and handle guest concerns with professionalism, including check-in and check-out experiences. The role requires weekend availability and a warm, welcoming presence.

Join a global hospitality group offering career growth and exclusive staff perks.