Hotel Operations Manager - Elevate Guest Experience

Minor Food Holding Co., Ltd.; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Avani Living Queen's Wharf Residences in Brisbane is seeking an experienced Operations Manager to lead daily hotel operations across Front Office, Housekeeping and Maintenance. The role focuses on delivering exceptional guest experiences while balancing strong commercial outcomes.

You will partner with the General Manager to drive guest satisfaction, coach high-performing teams, manage rosters including weekends/evenings, and monitor financial performance to maximize owner returns.

Qualifications

• Experience as a hotel Department Head or Operations Manager.
• Strong leadership and communication skills.
• Proven ability to manage budgets and control costs.
• Solid understanding of hotel operations and commercial performance.
• Hands-on, proactive problem-solving in a dynamic environment.

Responsibilities

• Lead, coach and inspire Front Office, Housekeeping and Maintenance to deliver outstanding guest experiences.
• Provide operational leadership across all areas of the hotel, ensuring seamless guest experience and high service standards.
• Oversee daily hotel operations, including rotational management roster coverage, with weekend/evening flexibility.
• Lead hotel operations during peak trading periods, ensuring teams are supported and service remains exceptional.
• Drive guest experience and service excellence by managing feedback, resolving issues, and implementing improvements.
• Support brand activations, events, and initiatives to enhance engagement and performance.
• Drive a positive workplace culture through coaching, mentoring, and development of team members.
• Monitor property performance, presentation and profitability, ensuring standards and financial targets.
• Drive hotel profit and expense management by monitoring budgets and maximizing revenue opportunities.
• Conduct regular financial reviews, including P&L analysis, to support outcomes and owner returns.

Skills

Front Office Leadership

Housekeeping & Maintenance Leadership

Budgeting & Cost Control

P&L Analysis

Guest Experience Excellence

Team Development

Operational Leadership

Job description

Avani Living Queen's Wharf Residences in Brisbane is seeking an experienced Operations Manager to lead daily hotel operations across Front Office, Housekeeping and Maintenance. The role focuses on delivering exceptional guest experiences while balancing strong commercial outcomes.

You will partner with the General Manager to drive guest satisfaction, coach high-performing teams, manage rosters including weekends/evenings, and monitor financial performance to maximize owner returns.