Guest Experience Host & Front‑Desk Lead Generator

Travel + Leisure Co.; Margaret River; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Skills Development

Exclusive Discounts on accommodation/d

Learning & Development platform access

Personalised recognition programs

Vibrant work environment

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host/Face-To-Face Lead Generator to enhance guest stays with exceptional service at the front desk. You will greet and assist guests, schedule on-site tours, and support club presentations while ensuring smooth front desk operations.

The role offers opportunities for skills development, access to Accor's learning platforms and exclusive perks through global discounts, with a dynamic and inclusive work environment.

Responsibilities

• Schedule onsite guests for Member Updates or Club presentations during their stay.
• Meet monthly tour budgets and other key performance indicators.
• Assist in ensuring prospects meet the Company's tour qualification specifications.
• Handle greeting and registering members and guests, providing local area information, completing department paperwork.

Skills

Sales

Customer service

Tour coordination

Guest greeting

Communication

Job description

Travel + Leisure Co. is seeking a Guest Experience Host/Face-To-Face Lead Generator to enhance guest stays with exceptional service at the front desk. You will greet and assist guests, schedule on-site tours, and support club presentations while ensuring smooth front desk operations.

The role offers opportunities for skills development, access to Accor's learning platforms and exclusive perks through global discounts, with a dynamic and inclusive work environment.