Guest Experience Front Office Coordinator

The Fullerton Hotel Sydney; Sydney; Sur place; AUD 60 000 - 75 000; Plein temps

Résumé du poste

The Fullerton Hotel Sydney is seeking a detail-oriented Front Office Co-Ordinator to provide vital administrative support to the Front Office team and help ensure smooth daily operations and an exceptional guest experience.

You will manage guest correspondence, invoicing, tracing tasks, billing reconciliations, and office supplies while collaborating with multiple departments and ensuring confidentiality of guest information.

Qualifications

• Previous experience in hotel operations or administrative support, preferably in hospitality
• Strong written and verbal communication skills with a professional tone
• Excellent time management and organisational abilities
• Proficiency in using hotel management systems and Microsoft Office Suite
• Collaborative approach and willingness to support team members across departments
• Discretion and professionalism with guest information and financial data
• Commitment to enhancing guest experience through behind-the-scenes support

Responsabilités

• Manage guest correspondence, feedback, and complaints promptly and professionally
• Draft responses to online reviews and internal feedback platforms; follow up until resolution
• Process guest refund requests and generate invoices; track pending refunds
• Monitor trace systems and coordinate communication between Front Office and other departments
• Oversee office and front desk supply orders; maintain stationery inventory
• Manage lost and found process and coordinate return of items
• Assist with internal requests and provide administrative support to Duty Managers

Connaissances

Communication

Time management

Detail-oriented

Team collaboration

Guest service

Outils

MS Office

Hotel PMS

Description du poste

The Fullerton Hotel Sydney is seeking a detail-oriented Front Office Co-Ordinator to provide vital administrative support to the Front Office team and help ensure smooth daily operations and an exceptional guest experience.

You will manage guest correspondence, invoicing, tracing tasks, billing reconciliations, and office supplies while collaborating with multiple departments and ensuring confidentiality of guest information.