Front Office Duty Manager - Lead Guest Experiences & Team

Travel-Leisure-Co; Whitsunday Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Professional development

Discounted stays

Private health insurance

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Duty Manager at Airlie Beach Club Wyndham to support the Front Office Manager in daily operations and guest relations. You will greet owners and guests, manage inquiries, and help resolve issues while promoting a high standard of service.

Ideal candidates have Front Office supervisory experience, strong communication, and leadership skills, with the ability to train and develop a proactive team in a fast-paced environment.

Qualifications

• Proven Front Office supervisory experience.
• Knowledge of hotel PMS Opera.
• Excellent communication and guest service.

Responsibilities

• Support the Front Office Manager in daily operations.
• Greet and register owners and guests; handle inquiries and issues.
• Lead, train and develop a customer-focused team to deliver outstanding service.

Skills

Front Office supervision

Team leadership

Communication skills

Customer service

Tools

Opera PMS

Job description

Travel + Leisure Co. is seeking a Duty Manager at Airlie Beach Club Wyndham to support the Front Office Manager in daily operations and guest relations. You will greet owners and guests, manage inquiries, and help resolve issues while promoting a high standard of service.

Ideal candidates have Front Office supervisory experience, strong communication, and leadership skills, with the ability to train and develop a proactive team in a fast-paced environment.