Guest Experience Leader: Front Office & Team Coach

Wyndham; Whitsunday Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays globally

Private health insurance

Birthday leave

Job summary

Travel + Leisure Co. is hiring a Duty Manager at Airlie Beach Wyndham to support the Front Office Manager and lead a guest-focused team. You will greet guests, manage registrations, assist with local attractions, and handle issues with professionalism.

Collaboration with Sales & Marketing to introduce the Vacation Ownership product is encouraged. The role requires supervisory experience, strong communication, and the ability to work a flexible roster, including evenings and weekends.

Qualifications

• Experience in Front Office supervisory roles (team leader/shift supervisor).
• Strong communication and budgeting/organizational skills.
• Experience with hotel PMS systems, Opera preferred.
• Polished presentation and customer service focus.

Responsibilities

• Support Front Office Manager in daily operations.
• Greet and register owners and guests, provide local area information.
• Address guest issues promptly and professionally.
• Lead and develop a team to maintain high service standards.
• Collaborate with Sales & Marketing to present Wyndham products.

Skills

Front Office supervision

Guest relations

Communication skills

Time management

Problem solving

Microsoft Office

Opera PMS

Tools

Opera PMS

Microsoft Office

Job description

Travel + Leisure Co. is hiring a Duty Manager at Airlie Beach Wyndham to support the Front Office Manager and lead a guest-focused team. You will greet guests, manage registrations, assist with local attractions, and handle issues with professionalism.

Collaboration with Sales & Marketing to introduce the Vacation Ownership product is encouraged. The role requires supervisory experience, strong communication, and the ability to work a flexible roster, including evenings and weekends.