Front Office Duty Manager | Guest Experience Leader

Travel + Leisure Co.; Whitsunday Regional; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel stays

Subsidised Health Insurance

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Duty Manager at their Airlie Beach Club Wyndham to oversee Front Office operations. In this role, you'll greet and assist guests and train your team to deliver outstanding customer service.

The ideal candidate will have supervisory experience in a Front Office, strong communication skills, and the ability to multitask efficiently in a dynamic environment. This position offers professional development opportunities and various employee benefits.

Qualifications

• Proven Front Office experience at a supervisory level.
• Excellent communication skills in writing and verbally.
• Detail-focused and organized with multitasking ability.
• Positive attitude and passion for customer service.

Responsibilities

• Support Front Office Manager in daily operations.
• Greet and register owners and guests.
• Manage guest issues and provide local information.
• Train and lead a customer service-focused team.

Skills

Front Office experience

Communication skills

Detail oriented

Problem solving

Time management

Microsoft Office proficiency

Team leadership

Customer service

Tools

Opera

Hotel property management

Job description

Travel + Leisure Co. is seeking a Duty Manager at their Airlie Beach Club Wyndham to oversee Front Office operations. In this role, you'll greet and assist guests and train your team to deliver outstanding customer service.

The ideal candidate will have supervisory experience in a Front Office, strong communication skills, and the ability to multitask efficiently in a dynamic environment. This position offers professional development opportunities and various employee benefits.