Front Office Duty Manager - Guest Experience Leader

Resort Management by Travel and Leisure Pty Ltd/ACN 099 634 830 / Wyndham Destinations; Whitsunday Regional; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel & Resort stays

Subsidised Private Health Insurance

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Duty Manager in Airlie Beach Club Wyndham to support the Front Office Manager and oversee daily operations. You will greet guests, handle registrations, provide local information, and manage guest issues.

You’ll lead a team to deliver exceptional service and collaborate with Sales to introduce Vacation Ownership products. The role requires supervisory Front Office experience, Opera PMS knowledge, and strong communication skills, with the ability to multitask and

Qualifications

• Experience leading a Front Office team at a supervisory level.
• Familiar with hotel property management systems, Opera preferred.
• Strong written and verbal communication and guest service focus.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Assist Front Office Manager in daily operations and guest relations.
• Greet and register owners and guests and provide local area information.
• Lead and develop a team to deliver high levels of customer service.
• Collaborate with Sales & Marketing to introduce Vacation Ownership products.

Skills

Front Office supervision

Opera PMS

Events experience

Communication skills

Time management

Team leadership

Problem solving

Microsoft Office

Tools

Opera PMS

CRM/Guest services

Job description

Travel + Leisure Co. is seeking a Duty Manager in Airlie Beach Club Wyndham to support the Front Office Manager and oversee daily operations. You will greet guests, handle registrations, provide local information, and manage guest issues.

You’ll lead a team to deliver exceptional service and collaborate with Sales to introduce Vacation Ownership products. The role requires supervisory Front Office experience, Opera PMS knowledge, and strong communication skills, with the ability to multitask and