Guest Experience Front Desk Specialist

G'day Group; Whitsunday Regional; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Discounted accommodation

G’day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

G’day Group is seeking a Front Office Receptionist to welcome guests at our park network. You will handle check-ins and check-outs, answer inquiries, manage reservations in the booking system, coordinate with housekeeping, and provide local information to guests.

The role requires prior front office hospitality experience, exceptional guest service, strong communication, accurate cash handling, and the ability to work weekends and evenings.

Qualifications

• Previous Front Office experience in hospitality.
• Excellent guest service orientated approach.
• Proficient with booking systems and basic computer tasks.
• Strong communication and interpersonal skills.

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Front Office experience

Guest service

Communication

Cash handling

Reservation systems

Computer skills

Weekend availability

Driver's license

Tools

RMS booking system

Job description

G’day Group is seeking a Front Office Receptionist to welcome guests at our park network. You will handle check-ins and check-outs, answer inquiries, manage reservations in the booking system, coordinate with housekeeping, and provide local information to guests.

The role requires prior front office hospitality experience, exceptional guest service, strong communication, accurate cash handling, and the ability to work weekends and evenings.