Guest Experience Front Desk | Hospitality Receptionist

Discovery Workstay; Western Australia; Hybrid; AUD 52,000 - 65,000; Full time

Job summary

G’day Group is seeking a Front Office Receptionist for our parks in Australia. You will welcome guests, handle check-ins/outs, and manage reservations in the park booking system, while assisting with day-to-day office administration.

We look for Front Office hospitality experience, strong communication, cash handling, and an ability to work weekends and evenings. A valid driver’s license and familiarity with RMS or similar systems are desirable.

Qualifications

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Front Office Experience

Guest Service

Cash Handling

RMS Booking System

Communication Skills

Organisational Skills

Tools

RMS Booking System

Job description

G’day Group is seeking a Front Office Receptionist for our parks in Australia. You will welcome guests, handle check-ins/outs, and manage reservations in the park booking system, while assisting with day-to-day office administration.

We look for Front Office hospitality experience, strong communication, cash handling, and an ability to work weekends and evenings. A valid driver’s license and familiarity with RMS or similar systems are desirable.