Guest Experience Front Desk Specialist

G'day Group; Cannonvale; Presencial; AUD 45.000 - 59.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Descripción de la vacante

G’day Group in Australia is seeking a Front Office Receptionist to be the welcoming face of our park network. You will deliver a high standard of guest service, manage check-ins/out and use the RMS booking system to handle reservations and accounts.

You will collaborate with Housekeeping, provide local area information, handle day-to-day admin, and maintain strong relationships with teams, residents and guests.

Formación

• Previous Front Office experience within hospitality.
• Passionate about delivering exceptional guest experience.
• Proficient with RMS or comparable reservation system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organisational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays and evenings.
• Current driver's licence essential.

Responsabilidades

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Accurately use the park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Supply guests with information regarding property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Conocimientos

Front Office experience

Customer service

Cash handling

RMS booking system

Communication skills

Organisational skills

Weekend flexibility

Driver's license

Herramientas

RMS / Reservation System

Descripción del empleo

G’day Group in Australia is seeking a Front Office Receptionist to be the welcoming face of our park network. You will deliver a high standard of guest service, manage check-ins/out and use the RMS booking system to handle reservations and accounts.

You will collaborate with Housekeeping, provide local area information, handle day-to-day admin, and maintain strong relationships with teams, residents and guests.