Front Desk Guest Experience Ambassador

G'day Group; Western Australia; On-site; AUD 41,000 - 50,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

G’day Rewards Partners discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group is seeking a Front Office Receptionist to be the welcoming face of our park. You will handle guest check-ins/outs, manage bookings using RMS, and coordinate with housekeeping to ensure accommodation readiness.

Join a leading Australian tourism network and deliver outstanding guest service while maintaining daily office administration and fostering positive relationships with guests and team members.

Qualifications

• Front Office experience in hospitality.
• Passionate about delivering guest experience.
• Proficient with RMS or similar booking system.
• Excellent communication and interpersonal skills.
• Able to handle cash transactions accurately.
• Strong attention to detail and organization.
• Willingness to work weekends, public holidays and evenings.
• Valid driver’s license required.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use RMS to make reservations and manage accounts.
• Coordinate with Housekeeping on readiness of accommodation.
• Supply guests information about local areas of interest.
• Perform day-to-day office administration.
• Maintain strong relationships with park teams, residents and guests.

Skills

Front Office Experience

Communication Skills

Cash Handling

Organizational Skills

Tools

RMS Booking System

Job description

G’day Group is seeking a Front Office Receptionist to be the welcoming face of our park. You will handle guest check-ins/outs, manage bookings using RMS, and coordinate with housekeeping to ensure accommodation readiness.

Join a leading Australian tourism network and deliver outstanding guest service while maintaining daily office administration and fostering positive relationships with guests and team members.