Receptionist | Melbourne

Mr Purple; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Discounted accommodation at G’day Park

Staff rewards program

Employee assistance program

Internal promotions

Flexible scheduling

Job summary

G’day Group is seeking a Front Office Receptionist in Melbourne to greet guests, handle check-ins/outs, and manage reservations using the RMS Booking System. You will coordinate with Housekeeping, provide local area information, and handle daily admin tasks with a positive, guest-first approach.

The role requires weekend/holiday availability, accurate cash handling, and strong communication. Competitive salary with superannuation is offered for permanent positions.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including RMS Booking System knowledge.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and check-outs.
• Using the park booking system to make reservations and manage accounts.
• Coordinating with Housekeeping to track room readiness.
• Providing guests information about the property and local areas.
• Carrying out day-to-day office administration.
• Maintaining excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience

Communication skills

Cash handling

Organizational skills

Tools

RMS Booking System

Job description

Front Office Receptionist – G’day Group

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check‑ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinating with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day‑to‑day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G’day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

We welcome applications from people of all backgrounds, ages and abilities. If you need any adjustments to apply, just let us know.

Pay

Salary: Typically $60,000 to $70,000 plus super for permanent roles, or around $31 to $35 an hour plus super for temp work, depending on the client.