Guest Experience Front Desk & Reservations Expert

Discovery Workstay; Australia; Sur place; AUD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Discounted accommodation

G’day Rewards discounts

Service recognition

Employee assistance program

Internal promotions

Résumé du poste

G’day Group’s parks across Australia is seeking a Front Office Receptionist to be the welcoming face at our park. You will handle guest check-ins, reservations, and day-to-day admin while delivering a high standard of guest service.

You should have Front Office experience in hospitality, strong communication, cash handling skills, and be flexible to work weekends and evenings. Knowledge of RMS or a similar booking system and a valid driver’s license are required.

Qualifications

• Front Office experience in hospitality.
• Deliver exceptional guest experience.
• Proficient with RMS or similar reservation system.
• Excellent communication and interpersonal skills.
• Accurate cash handling.
• Strong organizational skills and attention to detail.
• Flexibility to work weekends, holidays and evenings.
• Current driver’s license.

Responsabilités

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use booking system to make reservations and manage accounts.
• Coordinate with housekeeping to track readiness of accommodation.
• Provide guests information about property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Connaissances

Front Office experience

Guest experience

Computer skills

Communication skills

Cash handling

Organizational skills

Positive attitude

Outils

RMS

Reservation Booking System

Description du poste

G’day Group’s parks across Australia is seeking a Front Office Receptionist to be the welcoming face at our park. You will handle guest check-ins, reservations, and day-to-day admin while delivering a high standard of guest service.

You should have Front Office experience in hospitality, strong communication, cash handling skills, and be flexible to work weekends and evenings. Knowledge of RMS or a similar booking system and a valid driver’s license are required.