Guest Experience Front Desk Lead

Cottesloe Beach Hotel; Perth; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth

Team culture

Descripción de la vacante

The Cottesloe Beach Hotel is seeking an experienced Front Office Supervisor to lead front office operations and deliver exceptional guest experiences. Reporting to the General Manager, you will set the tone for professionalism, warmth, and efficiency at the front desk, while coordinating with other departments.

Key responsibilities include managing rooms and reservations, check-in/check-out, handling guest feedback, and maintaining front office procedures and brand standards.

Formación

• Proven leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Passion for guest service and creating memorable experiences.
• Strong organisational skills with attention to detail.
• Confident using property management systems and hotel technology.
• Ability to remain calm and professional under pressure.

Responsabilidades

• Lead and manage rooms and reservations operations to deliver exceptional guest service and efficient operational control.
• Oversee front desk operations including check-in/check-out, reservations, and guest enquiries.
• Ensure guest feedback, complaints, and issues are handled promptly and professionally.
• Maintain front office procedures, systems, and brand standards.
• Liaise with housekeeping, maintenance, and other departments to ensure seamless operations.
• Monitor KPIs including guest satisfaction, upselling, and operational efficiency.
• Ensure compliance with WHS, cash handling, and hotel policies.

Conocimientos

Leadership

Communication

Guest service

Organisation

PMS experience

Calm under pressure

Herramientas

Property Management System

Descripción del empleo

The Cottesloe Beach Hotel is seeking an experienced Front Office Supervisor to lead front office operations and deliver exceptional guest experiences. Reporting to the General Manager, you will set the tone for professionalism, warmth, and efficiency at the front desk, while coordinating with other departments.

Key responsibilities include managing rooms and reservations, check-in/check-out, handling guest feedback, and maintaining front office procedures and brand standards.