Front Office Supervisor

Cottesloe Beach Hotel; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Team culture

Job summary

The Cottesloe Beach Hotel is seeking an experienced Front Office Supervisor to lead front office operations and deliver exceptional guest experiences. Reporting to the General Manager, you will set the tone for professionalism, warmth, and efficiency at the front desk, while coordinating with other departments.

Key responsibilities include managing rooms and reservations, check-in/check-out, handling guest feedback, and maintaining front office procedures and brand standards.

Qualifications

• Proven leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Passion for guest service and creating memorable experiences.
• Strong organisational skills with attention to detail.
• Confident using property management systems and hotel technology.
• Ability to remain calm and professional under pressure.

Responsibilities

• Lead and manage rooms and reservations operations to deliver exceptional guest service and efficient operational control.
• Oversee front desk operations including check-in/check-out, reservations, and guest enquiries.
• Ensure guest feedback, complaints, and issues are handled promptly and professionally.
• Maintain front office procedures, systems, and brand standards.
• Liaise with housekeeping, maintenance, and other departments to ensure seamless operations.
• Monitor KPIs including guest satisfaction, upselling, and operational efficiency.
• Ensure compliance with WHS, cash handling, and hotel policies.

Skills

Leadership

Communication

Guest service

Organisation

PMS experience

Calm under pressure

Tools

Property Management System

Job description

Cottesloe Beach Hotel has an opportunity for an experienced and service-driven Front Office Supervisor to lead the front office operations and deliver exceptional guest experiences. This role is ideal for a confident hospitality professional who is proactive and has good communication and collaboration skills to work across all departments.

About the Role

Reporting to the General Manager, the Front Office Supervisor is responsible for overseeing all front office functions, ensuring smooth daily operations, and maintaining high standards of guest service. You will be a visible leader, setting the tone for professionalism, warmth, and efficiency at the front desk.

Key Responsibilities

• Lead and manage rooms and reservations operations to deliver exceptional guest service and efficient operational control.
• Oversee front desk operations including check-in/check-out, reservations, and guest enquiries
• Ensure guest feedback, complaints, and issues are handled promptly and professionally
• Maintain front office procedures, systems, and brand standards
• Liaise closely with housekeeping, maintenance, and other departments to ensure seamless operations
• Monitor KPIs including guest satisfaction, upselling, and operational efficiency
• Ensure compliance with WHS, cash handling, and hotel policies.

About You

• Proven experience in a similar hotel operations role.
• Strong leadership and people management skills
• Exceptional communication and interpersonal abilities
• Passion for guest service and creating memorable experiences
• Strong organisational skills with attention to detail
• Confident using property management systems and hotel technology
• Ability to remain calm and professional under pressure
• Flexible availability, including weekends and public holidays

What We Offer

• Competitive salary package
• Supportive and collaborative leadership team
• Opportunities for career growth and professional development
• A positive workplace culture that values teamwork and service excellence

Whatever you’re looking for, you’ll find it at The Cottesloe Beach Hotel

The Cottesloe Beach Hotel stands for everything that Perth is about … sunshine, beautiful beaches, fresh, local produce and a relaxed atmosphere to enjoy all of these things with our favourite people.

Located on one of Australia’s most famous beaches, The Cottesloe Beach Hotel has remained a WA landmark destination for over 100 years. The iconic hotel first opened its doors in 1905 as The Hotel Cottesloe and major renovations in 1937 saw the building take on the famous art deco characteristics that remain to this day.

The Beach Club oozes style, while our latest addition, Cott & Co. Fish Bar, is a little more sophisticated, yet, like The Beach Club, is the definition of relaxing with good food, wine and company. And right in the middle of all of this, we have the Verandah Bar for those that want to come in straight off the beach to enjoy our extensive range of craft beers and of course, the view.

For those of you who don’t want to leave, we’ve got that part covered too. The Cottesloe Beach Hotel offers a choice of thirteen renovated, first floor, hotel rooms, ten of which enjoy ocean views and private balconies. You’ll have the best seats in the house (or on the coast for that matter), to watch our famous WA sunset.

Source: This is an extract from the company's own website.

The Cottesloe Beach Hotel

Whatever you’re looking for, you’ll find it at The Cottesloe Beach Hotel

The Cottesloe Beach Hotel stands for everything that Perth is about … sunshine, beautiful beaches, fresh, local produce and a relaxed atmosphere to enjoy all of these things with our favourite people.

Located on one of Australia’s most famous beaches, The Cottesloe Beach Hotel has remained a WA landmark destination for over 100 years. The iconic hotel first opened its doors in 1905 as The Hotel Cottesloe and major renovations in 1937 saw the building take on the famous art deco characteristics that remain to this day.

The Beach Club oozes style, while our latest addition, Cott & Co. Fish Bar, is a little more sophisticated, yet, like The Beach Club, is the definition of relaxing with good food, wine and company. And right in the middle of all of this, we have the Verandah Bar for those that want to come in straight off the beach to enjoy our extensive range of craft beers and of course, the view.

For those of you who don’t want to leave, we’ve got that part covered too. The Cottesloe Beach Hotel offers a choice of thirteen renovated, first floor, hotel rooms, ten of which enjoy ocean views and private balconies. You’ll have the best seats in the house (or on the coast for that matter), to watch our famous WA sunset.

Source: This is an extract from the company's own website.