Front Desk Receptionist | Guest Experience Pro

C!NC Hotels; Sydney; Presencial; AUD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Coogee Bay Hotel opposite Coogee Beach in Sydney's Eastern Suburbs is seeking an experienced Receptionist to ensure efficient Front Office operation and deliver high levels of guest service. The role covers reservations, emails, phone handling, and guest support at a busy front desk.

The ideal candidate will have CMS Front Office experience, excellent communication skills, and the ability to work 4–5 shifts per week, including weekends, with afternoon shifts from 3 pm to 11 pm essential.

Formación

• Experience in hospitality front desk operations is required.
• Experience with CMS Front Office program is preferred.
• Strong verbal and written communication skills with guests and teams.
• Ability to multitask in a fast-paced front office environment.
• Attention to detail and professional presentation are essential.

Responsabilidades

• Handle reservations, emails and cash handling with accuracy.
• Answer and redirect phone calls in a timely and professional manner.
• Build and maintain relationships with guests to encourage repeat business.
• Ensure guests are attended to promptly and courteously.
• Process check-ins and checkouts and respond to reservation emails.
• Know current packages, room rates and configurations.
• Maintain presentation of accommodation areas to high standards.
• Report incidents involving property damage or injuries to the manager.

Conocimientos

Verbal communication

Written communication

Guest service

Attention to detail

MS Office

Flexibility

Reliability

CMS Front Office

Herramientas

CMS Front Office

Descripción del empleo

Coogee Bay Hotel opposite Coogee Beach in Sydney's Eastern Suburbs is seeking an experienced Receptionist to ensure efficient Front Office operation and deliver high levels of guest service. The role covers reservations, emails, phone handling, and guest support at a busy front desk.

The ideal candidate will have CMS Front Office experience, excellent communication skills, and the ability to work 4–5 shifts per week, including weekends, with afternoon shifts from 3 pm to 11 pm essential.