Guest Experience Lead - Front Office (Flexible Schedule)

Accor Apartments & Realty; Naturaliste; In loco; AUD 65.000 - 75.000; Tempo pieno

Descrizione del lavoro

Colonial Group in Naturaliste, WA, is seeking an experienced Front Office Supervisor to oversee the guest journey from check-in to check-out. You will lead the Front Office team with a coaching approach, ensuring smooth daily operations and memorable service across all touchpoints.

The role demands strong communication, multitasking under pressure, and a flexible schedule, including nights and weekends. Experience with reservation and property management systems is a plus, and you will mentor

Competenze

• Background in hotel operations with leadership potential.
• Proficiency in using reservation and property management systems is a plus.
• Ability to multitask and thrive under pressure with strong organizational and time-management skills.
• Excellent written and spoken communication skills.
• Flexible rotating schedule, including nights, weekends and public holidays.

Mansioni

• Take the helm and guide the front office's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Conoscenze

Hotel operations

Multitask under pressure

Communication

Flexible schedule

Guest service mindset

Strumenti

Reservation systems

Property management systems

Descrizione del lavoro

Purpose

As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly.

Primary Responsibilities

• Take the helm and guide the front office’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of communication, both written and spoken
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays