Guest Experience Concierge (Front Desk) - Airport Hotel

Accor DE/DE; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Ibis Sydney Airport is seeking a Front Office Receptionist to join our vibrant team. You will warmly welcome guests, handle check-ins and check-outs, manage reservations, and provide high levels of service in a fast-paced hotel environment.

As a frontline ambassador for Accor, you will support guests with information, resolve inquiries, and coordinate with departments to ensure memorable stays and smooth room movements. A friendly, professional approach is essential.

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.
• Previous experience Opera desirable not essential.

Responsibilities

• Check guests in and out and maintain accurate guest accounts.
• Take bookings and enter reservations; provide helpful information to guests.
• Answer guest queries in a timely and efficient manner.
• Address guest requests and handle complaints in a positive manner.
• Liaise with other departments to assist guests and inform them of room moves.
• Contribute to a welcoming atmosphere and promote the AccorHeartist experience.

Skills

Front office reception

Customer service

Communication

Teamwork

Telephone etiquette

Tools

Opera

Job description

Ibis Sydney Airport is seeking a Front Office Receptionist to join our vibrant team. You will warmly welcome guests, handle check-ins and check-outs, manage reservations, and provide high levels of service in a fast-paced hotel environment.

As a frontline ambassador for Accor, you will support guests with information, resolve inquiries, and coordinate with departments to ensure memorable stays and smooth room movements. A friendly, professional approach is essential.