Receptionist

Eyecare Plus Ryde; Sydney; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

ALL Heartist

Employee benefit card

Discounted rates worldwide

Job summary

Ibis Sydney Airport is seeking a Front Office Receptionist to join the vibrant hotel team located at the Sydney Airport precinct. You will welcome guests, handle check-ins and check-outs, answer inquiries and provide accurate information to ensure a memorable stay.

Ideal candidates will have hospitality experience, a professional telephone manner, and strong communication and teamwork skills. This is a full-time role based on-site at the airport and offers the chance to be part of Accor's

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.

Responsibilities

• Take initiative to ensure interactions with our guests are positive and in keeping with Heartist principles.
• Support and value contributions of all team members, creating trust and empowering our people.
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Advocate of ALL loyalty program to non-members.
• Check guests in and out; maintain accurate guest accounts.
• Take bookings, provide helpful information and enter reservations.
• Answer guest queries in a timely and efficient manner.
• Address guest requests and handle guest complaints positively.
• Liaise with other departments to assist guests and advise on room moves.

Skills

Reception experience

Customer service

Communication skills

Team player

Job description

Ibis Sydney Airport

Ibis Sydney Airport is looking for a Front Office Receptionist to join this ever thriving and exciting environment. Ibis Sydney Airport is 3.5* Hotel with 200 Rooms right in the Sydney Airport precinct and close to the domestic terminal. At Ibis Sydney Airport, our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation andFood & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.