Front Desk Guest Experience Lead - Heartist Perks

Eyecare Plus Ryde; Sydney; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

ALL Heartist

Employee benefit card

Discounted rates worldwide

Job summary

Ibis Sydney Airport is seeking a Front Office Receptionist to join the vibrant hotel team located at the Sydney Airport precinct. You will welcome guests, handle check-ins and check-outs, answer inquiries and provide accurate information to ensure a memorable stay.

Ideal candidates will have hospitality experience, a professional telephone manner, and strong communication and teamwork skills. This is a full-time role based on-site at the airport and offers the chance to be part of Accor's

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.

Responsibilities

• Take initiative to ensure interactions with our guests are positive and in keeping with Heartist principles.
• Support and value contributions of all team members, creating trust and empowering our people.
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Advocate of ALL loyalty program to non-members.
• Check guests in and out; maintain accurate guest accounts.
• Take bookings, provide helpful information and enter reservations.
• Answer guest queries in a timely and efficient manner.
• Address guest requests and handle guest complaints positively.
• Liaise with other departments to assist guests and advise on room moves.

Skills

Reception experience

Customer service

Communication skills

Team player

Job description

Ibis Sydney Airport is seeking a Front Office Receptionist to join the vibrant hotel team located at the Sydney Airport precinct. You will welcome guests, handle check-ins and check-outs, answer inquiries and provide accurate information to ensure a memorable stay.

Ideal candidates will have hospitality experience, a professional telephone manner, and strong communication and teamwork skills. This is a full-time role based on-site at the airport and offers the chance to be part of Accor's