Guest Service Guru – Front Desk & Guest Experience

ibis, ibis Styles, ibis budget; Adelaide; Vor Ort; AUD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Discounted rates

Training & development

Laundered uniform

Employee benefits card

Zusammenfassung

ibis Adelaide, part of Accor, is hiring a Guest Service Agent to be the face of our hotel, greeting guests, checking them in and out, and guiding them to memorable experiences.

You will use local knowledge to enhance stays, handle enquiries with a friendly, can-do attitude, and work with the Front Office team in a fast-paced environment.

This full‑time role offers training, uniform, staff benefits, and the chance to develop within Accor's global network.

Qualifikationen

• Previous experience as a Guest Service Agent/Receptionist preferred.
• Excellent communication and guest service orientation.
• Computer literate with good time management and organization.

Aufgaben

• Check guests in and out and handle enquiries.
• Provide a welcome and ensure guest satisfaction.
• Be a local knowledge guru to enhance guest stays.
• Respond promptly to guest concerns and follow up with relevant departments.
• Coordinate switchboard communications with hotel teams.

Kenntnisse

Exceptional communication

Computer literate

Organized

Time management

Multitasking

Guest service experience

Tools

Opera Cloud

TARS Database

Jobbeschreibung

ibis Adelaide, part of Accor, is hiring a Guest Service Agent to be the face of our hotel, greeting guests, checking them in and out, and guiding them to memorable experiences.

You will use local knowledge to enhance stays, handle enquiries with a friendly, can-do attitude, and work with the Front Office team in a fast-paced environment.

This full‑time role offers training, uniform, staff benefits, and the chance to develop within Accor's global network.