Front Office Receptionist

Accor DE/DE; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Ibis Sydney Airport is seeking a Front Office Receptionist to join our vibrant team. You will warmly welcome guests, handle check-ins and check-outs, manage reservations, and provide high levels of service in a fast-paced hotel environment.

As a frontline ambassador for Accor, you will support guests with information, resolve inquiries, and coordinate with departments to ensure memorable stays and smooth room movements. A friendly, professional approach is essential.

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.
• Previous experience Opera desirable not essential.

Responsibilities

• Check guests in and out and maintain accurate guest accounts.
• Take bookings and enter reservations; provide helpful information to guests.
• Answer guest queries in a timely and efficient manner.
• Address guest requests and handle complaints in a positive manner.
• Liaise with other departments to assist guests and inform them of room moves.
• Contribute to a welcoming atmosphere and promote the AccorHeartist experience.

Skills

Front office reception

Customer service

Communication

Teamwork

Telephone etiquette

Tools

Opera

Job description

Company Description

Ibis Sydney Airport is looking for a Front Office Receptionist to join this ever thriving and exciting environment.Ibis Sydney Airport is 3.5* Hotel with 200 Rooms right in the Sydney Airport precinct and close to the domestic terminal. At Ibis Sydney Airport, our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation andFood & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.