Guest Experience Specialist — Front Office (Full-Time)

Pullman; Bayside; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted accommodation

F&B discounts worldwide

Car parking

Dry cleaning

Job summary

Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder to join our friendly Front Office team. You will support a range of Front Office operations and deliver personalised guest experiences from arrival to departure.

Located near Mascot station, the hotel offers a supportive environment to develop your hospitality career. Accor's values emphasize growth, learning and purpose in work.

Qualifications

• Genuine passion for hospitality and memorable guest experiences.
• Previous Front Office, reception or customer service experience preferred.
• Experience using Opera, Fidelio or HOTSOS is highly regarded.

Responsibilities

• Deliver exceptional, personalised guest service in line with Pullman standards.
• Manage guest check-ins, check-outs and account inquiries using Opera PMS.
• Assist with reservations, switchboard calls and Front Office administration.
• Respond to guest inquiries, requests and concerns promptly.
• Support concierge, reception and other Front Office duties as required.
• Coordinate with Housekeeping, F&B and other departments for seamless guest experience.
• Maintain accurate guest records, handovers and Front Office documentation.
• Promote hotel facilities, services and Accor loyalty programs.

Skills

Hospitality passion

Front Office/reception experience

Communication

Teamwork

Grooming & presentation

Flexible shifts

Australian working rights

Tools

Opera

Fidelio

HOTSOS

Job description

Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder to join our friendly Front Office team. You will support a range of Front Office operations and deliver personalised guest experiences from arrival to departure.

Located near Mascot station, the hotel offers a supportive environment to develop your hospitality career. Accor's values emphasize growth, learning and purpose in work.