Night Guest Experience Specialist

Minor International; Port Douglas; On-site; AUD 51,000 - 72,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels’ Oaks Port Douglas Resort is seeking a casual Night Guest Service Agent who delivers warm, professional hospitality and memorable guest experiences. You will guide guests from check-in to check-out, share local tips, and maintain a high standard of service with a personal touch.

The role requires flexibility to work weekends and varying shifts, with hourly rates reflecting the nightlife and premium guest service environment at Port Douglas. Applicants must have rights to work in AU.

Qualifications

• Background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Ability to articulate information clearly across mediums for precise, professional correspondence.
• Deliver an exceptional standard of service with a proactive, positive approach to guest needs.
• Passionate about creating positive guest experiences with attentive service.
• Polished, professional presentation reflecting organisation's values.
• Willing to work weekends, public holidays and varying shifts.

Responsibilities

• Provide a warm, friendly reception and ensure smooth check-in for guests.
• Maintain clear communication with guests, colleagues, and stakeholders via in-person, phone, and email.
• Process guest reservations, updates and requests using the property management system.
• Act as the primary contact for guests, offering prompt assistance and personalised recommendations.

Skills

Guest service

Clear communication

Positive attitude

Guest-focused

Professional appearance

Flexible schedule

Job description

Minor Hotels’ Oaks Port Douglas Resort is seeking a casual Night Guest Service Agent who delivers warm, professional hospitality and memorable guest experiences. You will guide guests from check-in to check-out, share local tips, and maintain a high standard of service with a personal touch.

The role requires flexibility to work weekends and varying shifts, with hourly rates reflecting the nightlife and premium guest service environment at Port Douglas. Applicants must have rights to work in AU.