Guest Experience Team Leader – Resort Tours & Appointments

Travel + Leisure Co.; Port Douglas; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Immediate start

Hotel discounts worldwide

Private health insurance

Performance incentives

Recognition programs

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host Team Leader to join our Port Douglas team. You will lead the onsite Guest Experience Hosts and coordinate tours and presentations to prospective members and guests.

The role focuses on delivering exceptional experiences, driving sales appointments, and maintaining high service standards for resort guests across shifts, including weekends and public holidays.

Qualifications

• Experience in a hotel/resort role is required.
• Strong customer service values and sales knowledge.
• Ability to quickly build rapport with guests.
• Proficient with computer software and sales applications.

Responsibilities

• Lead activities and performance of Guest Experience Hosts onsite.
• Schedule onsite resident guests to updates or club presentations during stays.
• Generate sales appointments for resort sales centers and livestream events.
• Establish rapport with customers to ensure an exceptional experience.
• Meet targets and KPIs as set by the business.

Skills

Customer service

Leadership

Sales techniques

Rapport building

Problem solving

Job description

Travel + Leisure Co. is seeking a Guest Experience Host Team Leader to join our Port Douglas team. You will lead the onsite Guest Experience Hosts and coordinate tours and presentations to prospective members and guests.

The role focuses on delivering exceptional experiences, driving sales appointments, and maintaining high service standards for resort guests across shifts, including weekends and public holidays.