Guest Experience Concierge — Flexible Shifts

InterContinental Hotels Group; Canberra; On-site; AUD 48,000 - 60,000; Full time

Job summary

InterContinental Hotels Group Canberra at the National Convention Centre Canberra (NCCC) is seeking a Receptionist to join our fast-paced team and help deliver inspiring events for guests across a range of conferences and galas.

You will greet clients, manage phone enquiries, assist with carpark administration, signage for events, coat checks, and general sales support, contributing to an exceptional guest experience at every touchpoint.

Qualifications

• Minimum 1 year of experience in an administrative or similar role.
• Demonstrates excellent time management and communication skills.
• Can professionally represent the NCCC brand at all times.

Responsibilities

• Manage and direct phone enquiries efficiently
• Assist with the administration of the carpark and the setup of new permanent parkers
• Create, schedule, and distribute signage for events throughout the venue
• Manage coat check and client storage
• Provide general administrative support for the sales team
• Contribute to delivering an exceptional guest experience across all reception functions

Skills

Phone handling

Time management

Communication skills

Guest service

Attention to detail

Job description

InterContinental Hotels Group Canberra at the National Convention Centre Canberra (NCCC) is seeking a Receptionist to join our fast-paced team and help deliver inspiring events for guests across a range of conferences and galas.

You will greet clients, manage phone enquiries, assist with carpark administration, signage for events, coat checks, and general sales support, contributing to an exceptional guest experience at every touchpoint.