Guest Experience Coordinator – Hospitality Reception

Big4 Holiday Parks; Gold Coast City; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Casual position

Flexible working arrangements

Job summary

BIG4 Gold Coast Holiday Park is seeking a friendly and professional Receptionist to join our team on a casual basis at Helensvale. You will be the face of our park, handling guest inquiries, bookings and general administration to keep day-to-day operations running smoothly.

You will greet guests, manage check-ins/outs, respond to requests, process bookings, and maintain accurate records. Good communication, customer service, and knowledge of RMS/MS Office are essential; overtime, weekends and

Qualifications

• Front desk or hospitality experience is preferred.
• Excellent customer service and communication skills.
• Proficiency with RMS booking systems and Microsoft Office.
• Ability to manage multiple tasks with accuracy.

Responsibilities

• Greet guests and manage check-ins/outs.
• Handle bookings via phone, email, and online systems.
• Answer phone calls and direct inquiries.
• Provide information on facilities and local attractions.
• Support housekeeping and maintenance by communicating guest requirements.

Skills

Customer service excellence

Communication skills

RMS booking systems

Microsoft Office

Data entry accuracy

Time management

Flexibility across shifts

Tools

RMS booking system

Microsoft Office

Job description

BIG4 Gold Coast Holiday Park is seeking a friendly and professional Receptionist to join our team on a casual basis at Helensvale. You will be the face of our park, handling guest inquiries, bookings and general administration to keep day-to-day operations running smoothly.

You will greet guests, manage check-ins/outs, respond to requests, process bookings, and maintain accurate records. Good communication, customer service, and knowledge of RMS/MS Office are essential; overtime, weekends and