Guest Experience Specialist — Holiday Park (Staff Discounts)

The Park Lane Group; Greater Shepparton; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Staff discounts across Park Lane

Employee benefits across Park Lane

Job summary

BIG4 Shepparton Park Lane Holiday Park in Victoria is seeking a friendly Guest Experience Officer to help create unforgettable getaways for our guests. You will welcome visitors, assist with bookings and queries, and ensure a smooth, enjoyable stay across busy weekends.

Join a supportive, family-owned team in a beautiful bush setting. You will promote activities, handle payments, and help guests feel cared for from arrival to departure, contributing to the park’s warm reputation and guest

Qualifications

• Strong customer service skills.
• Clear communication and a positive attitude.
• Good organisation and attention to detail.
• Confidence using booking systems and computers.
• Ability to work both independently and in a team.
• Current Working with Children Check (or willingness to obtain) and Australian work rights.

Responsibilities

• Welcome guests and provide front desk support.
• Manage bookings, payments and guest enquiries.
• Answer phone calls and emails promptly.
• Resolve guest concerns with care and professionalism.
• Promote park activities and accommodation options.

Skills

Customer service

Clear communication

Organisation

Booking systems

Teamwork

Working with Children Check

Tools

Booking systems

Computers

Job description

BIG4 Shepparton Park Lane Holiday Park in Victoria is seeking a friendly Guest Experience Officer to help create unforgettable getaways for our guests. You will welcome visitors, assist with bookings and queries, and ensure a smooth, enjoyable stay across busy weekends.

Join a supportive, family-owned team in a beautiful bush setting. You will promote activities, handle payments, and help guests feel cared for from arrival to departure, contributing to the park’s warm reputation and guest