Guest Experience Officer

The Park Lane Group; Healesville; On-site; AUD 40,000 - 57,000; Part time

Benefits offered by this job

Staff discounts across Park Lane Group

Job summary

BIG4 Yarra Valley Park Lane Holiday Park in Victoria is seeking a Guest Experience Officer for a casual, guest-focused role. You will welcome guests at the front desk, assist with bookings and inquiries, and help create memorable stays.

The position requires excellent customer service, clear communication, and the ability to work weekends and school holidays. Join a friendly, family-owned team in a stunning bush setting with great staff discounts.

Qualifications

• Strong customer service skills.
• Clear communication and a positive attitude.
• Good organisation and attention to detail.
• Confidence using booking systems and computers.
• Ability to work independently and in a team.
• Availability to work weekends, public holidays and school holidays.

Responsibilities

• Welcome guests and provide front desk support.
• Manage bookings, payments and guest enquiries.
• Answer phone calls and emails promptly.
• Resolve guest concerns with care and professionalism.
• Promote park activities and accommodation options.

Skills

Customer service

Clear communication

Organisation

Booking systems

Teamwork

Education

Working with Children Check

Job description

• Casual role | competitive rate of $34.96 per hour + superannuation
• Be the friendly face that turns great stays into unforgettable holidays
• Work in a beautiful natural bush setting with a supportive, family-owned team

About Us

BIG4 Yarra Valley Park Lane Holiday Park is part of the Park Lane Group — a proud family-owned business since 1992.

We create places where families relax, reconnect and make great memories.

• A beautiful holiday park nestled in Victoria's premier wine and nature region and loved by guests
• Part of a growing and trusted family business
• We care about quality, pride and great service
• A friendly team that supports each other
• A place where your work truly makes a difference

What You’ll Do

Bring Holidays to Life!

Are you passionate about delivering unforgettable holiday experiences and thriving in a vibrant, guest-focused environment? Look no further! Park Lane Holiday Parks is searching for a dynamic and enthusiastic Guest Experience Officer to help create magical getaways for our guests. You will be a key player in ensuring every guest's stay is seamless and memorable.

You will help make every guest stay smooth, welcoming and memorable.

• Welcome guests and provide front desk support
• Manage bookings, payments and guest enquiries
• Answer phone calls and emails promptly
• Resolve guest concerns with care and professionalism
• Promote park activities and accommodation options

What You’ll Bring

You enjoy helping people and thrive in a busy environment.

• Strong customer service skills
• Clear communication and a positive attitude
• Good organisation and attention to detail
• Confidence using booking systems and computers
• Ability to work both independently and in a team
• Current Working with Children Check (or willingness to obtain) and Australian work rights
• Availability to work weekends, public holidays and school holidays

What’s in it for You

• Live and work surrounded by rolling vineyards and breath-taking mountain ranges
• Staff discounts across Park Lane Holiday Parks and A Maze N Things
• Work with a supportive team and help create memorable holiday experiences for thousands of guests each year
• Join a trusted family-owned Australian business where your contribution matters
• Be part of an exciting period of growth, with major expansion plans underway
• Access career development, training opportunities, and employee benefits across the Park Lane Group