Guest Experience Ambassador

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust; Australia; On-site; AUD 55,000 - 65,000; Full time

Job summary

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust is seeking a Guest Experience Representative to deliver exceptional service at our premier outlet centre. You will warmly welcome shoppers, answer enquiries, and provide information about services and amenities to support a seamless shopping experience.

You will work closely with centre management and retailers, handling multi-channel communications, resolving issues promptly, and helping maintain high

Qualifications

• Experience in a customer-facing role delivering elevated experiences.
• Excellent communication and problem-solving skills.
• Proficient with technology and office software; able to handle multiple tasks.

Responsibilities

• Maintain an open and inviting customer service desk.
• Respond to customer enquiries via in-person, phone and email.
• Provide information about services and amenities.
• Resolve customer issues promptly and effectively.
• Support retailer relationships and centre operations.
• Assist with centre reporting and data capture.
• Coordinate with asset team for issue escalation.

Skills

Customer service

Communication

Problem solving

Multitasking

Relationship building

Tools

Microsoft Office

POS

PMS

CRM

Job description

Vicinity Centres PM Pty Ltd ACN 101 504 045 as trustee of Vicinity Property Management Trust is seeking a Guest Experience Representative to deliver exceptional service at our premier outlet centre. You will warmly welcome shoppers, answer enquiries, and provide information about services and amenities to support a seamless shopping experience.

You will work closely with centre management and retailers, handling multi-channel communications, resolving issues promptly, and helping maintain high